In the competitive landscape of China’s laser cutting market, the stability and efficiency of equipment directly impact a company’s production efficiency and costs. However, when equipment issues arise, the high cost of repairs and prolonged downtime often impose significant pressure on businesses. Such was the predicament faced by XX customer in Yancheng, Jiangsu.
This customer utilized a MAX 6KW laser cutting machine equipped with a 6KW IPG fiber laser. Recently, the equipment encountered issues with cutting through thick plates and required a significant reduction in speed for normal air cutting. Upon inspection of the laser’s working logs, engineers identified four modules experiencing sudden anomalies, causing the laser power to drop to a mere 2960W. Despite restoring the power to 4060W through file reconfiguration, three modules remained burnt.
Faced with exorbitant repair costs and the unstable state of the remaining modules, Raysoar proposed a more cost-effective solution—replacing the entire laser with a new MAX laser source. This suggestion captured the customer’s attention. After a detailed comparison, the customer discovered that the new laser offered a 2-year warranty, and the old laser still held some residual value. Compared to the cost of repairs, the slight increase in cost for a brand-new laser ensured stable equipment operation for an extended period into the future.
Raysoar, with over a decade of industry experience, understands the needs and pain points of customers. Always putting ourselves in the customer’s shoes, we provide cost-effective, high-quality solutions with professional knowledge and rich experience. In the process of deciding to replace the laser source, our engineers, leveraging their experience and skills, completed the replacement within two days and fine-tuned the cutting process. Now, the customer no longer has to worry about production disruptions due to laser issues.
This case emphasizes the importance of choosing the right solution. Faced with equipment problems, choosing Raysoar’s new ChuangXin laser proved to be a wise decision for the customer. We are committed to providing efficient and reliable solutions, helping customers overcome challenges in the production process.
Raysoar, co-creating the future with customers. We believe that only by standing in the customer’s shoes, backed by over a decade of industry experience, can we offer cost-effective, high-quality solutions. If you’re grappling with laser cutting equipment repair issues, feel free to reach out to us. We are dedicated to providing professional solutions tailored to your needs.
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